Telephone 01729 840000

Return Policy

Help us process your return quickly and efficiently! 

  • To avoid delay, please review this document carefully
  • Returns can ONLY be processed if the following steps are STRICTLY followed
  • Review this checklist before calling for a Return Authorisation Number 


All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return. Returns processing may take up to 7 working days from the time your return is received. 

Non-defective returns 

Returns of non-defective items are at Acra Screeds sole discretion, be accepted for return. NON-DEFECTIVE RETURNS ARE SUBJECT TO A MINIMAL 25% RE-STOCKING FEE. Please call us on 01729 840000 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged. 

Step 1: Check your return

ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Acra Screeds return policy will not be honoured in the event that a return shipment is received by us improperly packaged, altered or physically damaged. 

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited too, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit: 

  • Products which are improperly packaged
  • Incomplete products (unless returned for repair as may only require faulty product - please check with Customer Service)
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Acra Screed maintains serial number tracking)
  • DAMAGES: Cracked components, dents, scratches, defacement, fair wear and tear or wilful damage
  • Items so labelled with a security seal broken will not be accepted for return 

Step 2: Call 01729 840000 for Returns Authorisation [RA] 

Returns will not be accepted at our warehouse without a valid Returns Authorisation. RA's will expire after 14 days. Any return we receive without an RA will be documented and returned to you. Request a Returns Authorisation by calling 01729 840000 or Emailing: 

Step 3: Ship and insure your return 

We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Acra Screed shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both too and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion Acra Screed may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges please ask the service representative issuing your return authorisation for clarification.